Scarlet11028
  • 14 replies
  • 291 views
  • 8 followings
Scarlet11028, March 16,  2021  3:55pm EST

not receiving daily digest

I have stopped receiving the daily digest. I checked my account and I have all the correct boxes checked.

Help please.

Scarlet

  • dsavoie1953
    dsavoie1953, March 17,  2021  5:57am EST

    Customer Service number is the number to call! 

  • Thumper2
    Thumper2, March 17,  2021  8:43am EST

    Scarlet11208, don't feel alone!  Several of us have stopped receiving the Daily Digest and have checked our settings, to no avail.  I'll try the Customer Service number next (dsavoie1953, I guess you are referring to 1-800-242-8721).   I'll let you know if I get results!

    Thumper2 (Judy)

  • Thumper2
    Thumper2, March 17,  2021  8:48am EST

    The reason you see two identical Comments above is that, having Posted one of them, I noted that it did not appear.   So I tapped on "Reply" and sent it again --now there are two Comments! This is something else I have never had happen before, in the years I've been on the Daily Digest..........

    Thumper2 (Judy)

  • MellanieSAF
    MellanieSAF, March 18,  2021  10:32am EST

    Folks, 

    I am really sorry. The AHA team is working on this and everything seems to be working right. Once it leaves their system, they are at the mercy of the Internet and YOUR individual Internet service providers (email providers) to deliver them. They have no control over whether your provider delivers the daily digest. A lot of us are still getting the digest every day, and since there seems to be some commonality as to the providers where people are not getting them, it could be provider-related.

    To help us out, can you share with us your Internet service provider (generally the part of your email address following the @ sign) so we can see if there are some common denominators? (Spectrum has already been identified by two of you.)

    [Just an FYI, the vendor I use for StopAfib.org emails (this is not related to MyAFibExperience) has a list of providers that they will not send email to; thus, those people will not get my emails unless they give me another address (such as a gmail address). You can set up a gmail address and redirect it to your inbox at your provider.]

    Another FYI...Calling customer support probably will not help as I don't believe they support MyAFibExperience or the Support Network. The folks supporting it are completely aware and are working diligently to solve this.

    Mellanie

  • MellanieSAF
    MellanieSAF, March 18,  2021  10:47am EST

    Judy,

    I'm pretty sure that the duplicate post issue above is not related to the changes just made to MyAFibExperience.

    The way that happens is that Internet messages get sent as packets of information to their destination where they are then reassembled into a full message. Sometimes a packet gets delayed along its route (the packets don't always all travel together), so the full message is delayed in getting put together. That is especially true when something affects parts of the Internet (could be things like weather outages and power issues in parts of the country, such as we've seen this week). Finally, all the packets get there and the message is reassembled and posted. That is probably why it looked like it didn't get posted the first time, but it was actually waiting for all the pieces to come in. (I was an Internet pioneer decades ago, so I understand how this stuff works.)  

    As the poster of the message, you may be able to delete the duplicate, but I will go ahead and delete it for you.

    Mellanie

  • dsavoie1953
    dsavoie1953, March 18,  2021  11:32am EST

    It may take week or two! 

  • Myrna
    Myrna, March 18,  2021  7:21pm EST

    Hi,

     

    I haven't been getting my emails either, I found the email address of SupportNetwork@heart.org listed on the afib support site, the email sender said that it's not a valid email address? so what to do. I used to have an email address from when Katie was here and just emailed her and she'd fix the problem.

    My email provider is shaw.ca, not sure if that helps any, will just see if it's fixed from there.

    Also, I have a colonoscopy in my future, and some surgeries, will try not to get dehydrated. For the person that posted re afib and the colonoscopy, was your colonoscopy cancelled because you went into afib?

    Also Thumper, sometimes when I'm on a tablet and I post things, it's slow and I get multiple postings, usually, I have to go onto the laptop and delete the extra postings. not sure if that helps.

  • MellanieSAF
    MellanieSAF, March 18,  2021  7:46pm EST

    Myrna,

    supportnetwork@heart.org is the correct address (it should work regardless of whether you capitalize the words or leave them lower case), so I'm not sure what is going on. 

    Mellanie

  • Myrna
    Myrna, March 19,  2021  3:48pm EST

    Thanks, Mellanie,

    I just put the address in lower case,  supportnetwork@heart.org, and updated my contact list to list it under American Heart Association, as well I found an older email address there, email@heartemail.org, and also sent an extra copy to myself(to see if anything was going thro') and all seemed to go thro'. 

    Now, will wait and see if they can correct the daily email issue.

    Also, does anyone know if they cancel the colonoscopy if a person goes into atrial fibrillation or just try to get it done?

    Myrna

  • DkinAA
    DkinAA, March 20,  2021  9:15am EST

    Myrna, last time around I was in afib and told them, and they went ahead. I agreed with it because the prep is worst part and getting it over with was worth it.  The only scary part was that of course I was off my Anticoagulant before and after, so having an episode during those few days was higher risk. But preventing colon cancer IMO was worth it too. 

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